OUR POLICIES
Below are our policies and further information about our motel. If you have any further questions, please contact us.
CHECK IN & OUT 2.00pm or later check in - 10.00am or earlier check out
Check in is from 2:00pm, if you wish to arrive before this time please advise in advance. Please be aware that although we will always do our very best to accommodate your request we are unable to guarantee a room will be ready until 2:00pm.
If, for any reason, you require the room to be ready before this time you must pre-register the room to guarantee it will be ready on arrival and this will incur an additional nights charge.
Please ensure the mobile number in your booking is the phone you have with you when travelling as we will message to advise you as soon as your room is ready. We offer contactless secure check in with lockboxes by your front door. We also love to meet our guests and are happy to share any information that might be helpful for your visit.
Check out is at or before 10:00am. If you wish to check out later it will be subject to availability on the day of departure and this may incur additional fee. With staffing shortages, we regretfully cannot accommodate late check outs at this time.
You may also wish to check out contactless, please lock your room and use the key return box by the office to return your key. Lost keys will result in a charge for replacement.
Please also see payment information below on how we handle payment by credit card versus payment by eftpos, cash and debit card payments
CANCELLATIONS
A credit card is required as security with your booking, please note you will not be charged prior to your arrival.
Please note you may cancel free up to seven (7) days prior to the date of your booking, if cancelling within the 7 days prior to your arrivals you may be subject to full cancellation fees. We will endeavour to re-sell your room(s) if we can then only any difference in rates will be charged.
We are a boutique Motel with five units, a last minute cancellation will impact heavily on our business and our staff.
GROUP BOOKINGS
For bookings of two rooms or more a 25% deposit will be charged to the credit card supplied in your booking, 30 days prior to your arrival. This deposit is non-refundable if cancelling within 30days of the date of your arrival.
BOOKINGS OVER THREE NIGHTS
For bookings over three or more nights a 25% deposit will be charged to the credit card supplied in your booking, 30 days prior to your arrival. This deposit is non-refundable if cancelling within 30 days of the date of your arrival.
SPECIAL EVENT CANCELLATIONS
Cancellation or changes to bookings for dates on special events (listed below) will result in full charges if cancelled within 60 days notice from the date of check-in and the full amount will be charged to the credit card in your booking.
Special Events (Inclusive and not limited to these events)
Marlborough Wine and Food Festival
Omaka Classic Fighter Air Show
St Clair Half Marathon
Whitehaven Grape Ride
Friday Night Feast & South Is Cheese Fest
A and P Show
Garden Marlborough
Savour in the Park
All public holidays
DAILY HOUSE KEEPING
Studio Units will be serviced daily unless you request otherwise, please note we will service the family apartment every fourth day.
DAMAGES
Any damage to motel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room and must be advised. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest, plus additional charges for loss of income if applicable. In extreme cases, criminal charges will be pursued.
GUEST LAUNDRY
Laundry is an overnight service. You will need to bring your laundry to the office and, for a small charge, it will be washed and dried, folded and for you - this is an overnight service. (This may be subject to demand and availability, not applicable for guests in the apartment).
PAYMENT
GROUP BOOKINGS
For bookings of two rooms or more a 25% deposit will be charged to the credit card supplied in your booking, 30 days prior to your arrival.
BOOKINGS OVER THREE NIGHTS
For bookings over three or more nights a 25% deposit will be charged to the credit card supplied in your booking, 30 days prior to your arrival.
SPECIAL EVENT CANCELLATIONS
For bookings that are on "special event" dates 25% deposit will be charged to the credit card in your booking 60 days prior to your arrival.
Special Events List ( including and not limited to)
Marlborough Wine and Food Festival
Omaka Classic Fighter Air Show
St Clair Half Marathon
Whitehaven Grape Ride
Friday Night Feast & South Is Cheese Fest
Garden Marlborough
Savour in the Park
CREDIT CARD AND CARD-LESS PAYMENTS (EXCLUDES INVOICES)
Please note:
We apply a 1.95% surcharge to payments made using a credit card or contactless payment which is inline with our cost of acceptance.
We do not surcharge for online payments, cash or direct debit cards when payment is made in person.
Credit card details must be included in your booking. We accept cash, eftpos, debit cards, Visa, Mastercard and via invoice direct to our bank. Please be aware there is a 1.95% surcharge for payment with any credit cards or cardless payments if requesting us to charge when guest is not present.
SMOKING and VAPING
Smoking and Vaping is NOT permitted inside any of the interior areas of the property. There are designated smoking areas outside, we do ask you to show consideration to other guests should you choose to smoke and ensure that doors to the interior are closed. If you do choose to smoke inside, then you will be will be charged appropriate cleaning and loss of income charges.
VISITORS and CHILDREN
Please note our studios, Spa, Deluxe 2 and 3 and the Executive studio are not suitable for children under the age of 12 years old (the family apartment is suited for families with children of all ages)
No visitors after 10.00pm for the comfort of our other guests please. Guest visitors must register at Reception.
INTERNET USE
Free Wifi is provided for all guests. This policy is a guide to the acceptable use of the Two Tree Lodge Guest Wireless network facilities and services. Any individual connected to the Guest Wireless Network in order to use it directly or to connect to any other network(s), must comply with this policy, the stated purposes and Acceptable Use policies of any other network(s) or host(s) used, and all applicable laws, rules, and regulations. Two Tree Lodge makes no representations or warranties concerning the availability or security of the Guest Wireless Network, and all use is provided on an as-is basis. By using the Guest Wireless Network you agree to defend, indemnify and hold harmless Two Tree Lodge for any losses or damages that may result from your use of the Guest Wireless Network. Two Tree Lodge takes no responsibility and assumes no liability for any content uploaded, shared, transmitted, or downloaded by you or any third party, or for anything you may encounter or any data that may be lost or compromised while connected to the Guest Wireless Network. Two Tree Lodge reserves the right to disconnect any user at any time and for any reason. The Guest Wireless Network is provided as a courtesy to allow our guests access to the internet. Inappropriate use of the Guest Wireless Network is not permitted, the includes viewing or downloading objectionable material. This policy does not enumerate all possible inappropriate uses but rather presents some guidelines (listed below) that Two Tree Lodge may at any time use to make a determination that a particular use is inappropriate:
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Users must respect the privacy and intellectual property rights of others.
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Users must respect the integrity of our network and any other public or private computing and network systems.
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Use of the Guest Wireless Network for malicious, fraudulent, or misrepresentative purposes is prohibited.
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The Guest Wireless Network may not be used in a manner that precludes or hampers other users access to the Guest Wireless Network or other any other networks.
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Nothing may be installed or used that modifies, disrupts, or interferes in any way with service for any user, host, or network.
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The internet may not be used for the download or viewing or any illegal or objectionable material.